Basisausbildung Konfliktlotse:in

How do I navigate difficult professional conflicts professionally?

BRAINS AND GAMES Masterclass | November 21, 2025

Description

Managers spend 4 hours/week on conflicts - twice as much as in 2008. Learn professional conflict navigation and develop into a competent conflict pilot for difficult ones Organizational situations.

Daily routine

09:30 - 10:00 | Check-in & mindful start to the day

10:00 a.m. - 12:30 p.m. | Morning

• Conflict definition and classification: When do you speak of a conflict?
• Conflict dynamics, analysis & coping strategies
• Conflict management tools: non-violent communication (NVC), active listening, I-messages
• Develop attitude, setting and impartiality

12:30 - 13:30| Lunch

1:30 p.m. - 4:30 p.m. | Afternoon

• Role play "Conflict controllers in action" (triads: conflict party - conflict party - controller)
• Application of the methods based on the practical examples you brought with you
• Use of mediation methods and de-escalation techniques
• Develop a personal action plan

You take that with:

• Certificate "Conflict Pilot - Masterclass"
• Pre-Work: First impulse on the topic of conflict dynamics to get you in the mood
• Checklists/Frameworks: Escalation level check, stakeholder analysis for conflicts, discussion guide for conflict discussions
• Practical tools for everyday work: mediation techniques, methods for de-escalation, Conflict resolution canvas for complex cases
• Conflict management tools: non-violent communication (NVC), active listening, I-messages, feedback as conflict prevention
• Transfer tasks: personal action plan ("My next conflict case - this is how I proceed"), reflection questions
• Materials: photo log, handouts with theoretical inputs & Practical instructions

Premium New Work Location:

BLAHA FORUM 21

Klein-Engersdorfer Straße 100, A-2100 Korneuburg

The FORUM 21 is a creative think tank - a place that embodies "thinking out of the box" and offers space for innovative discussions on management and personality development. The professional event room with excellent technical equipment is the perfect premium new work location for the BRAINS AND GAMES Masterclass.

Includes all-day catering!

Further details about the individual masterclass offers can be found at:

www.bag.at/masterclass