LEAN Office II

become the detective of your own processes and processes and open the cause of a problem.

In a dynamic and complex world of work, productivity, quality and adaptability are not only decisive for the success of the company in production, but also in administration, but also in administrative and service -oriented processes. But how can processes in the office be made more efficient and sustainable?

This is exactly where our Lean Office 2 training comes in. Building on Lean Office 1 training. Based on the tried-and-tested Soletti approach, the quality, productivity, innovation and adaptability defined as central success factors, learn to consciously recognize waste in administrative processes and to optimize processes systematically.

Content description

You become the detective of your own processes and reveal the real causes of problems. Learn to clarify facts and to structure and solve both small and complex challenges in a structured manner. After training, you understand the continuous improvement process (KVP) as a holistic approach and are able to use it in your company in a targeted manner. The top goal is that you can apply what you have learned from this intensive 2-day training and achieve sustainable improvements.

Target group

Lean beginner with practical experience in the administrative area (office, sales, purchasing, financial accounting, controlling, marketing, staff, management, etc.)

Participant of the training Lean Office I

Methods used

Problem funnel

7m/7q tools

Six Sigma Methods

PDCA cycle

DMAIC cycle

A3-Report

Training content

• The continuous improvement process as a total approach
• with the help of numbers, data and facts as well as selected problem solving techniques understand complex problems
• Problems
• Differences from PDCA and DMAIC
• The technology of active listening