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Meetup: DECODING CX | Ako premeniť zákaznícku skúsenosť na biznisovú hodnotu
Meetup: DECODING CX | How to turn customer experience into business value
Event by: UX / Košice, Cassovia Code
Location: Kasárne/Kulturpark, Kukučínova 2, Juh
Talks & discussions
About event
🎨 For a UX designer, the customer experience is the center of everything. It focuses on how the user feels when interacting with the product or service. Its main goal is to ensure that every interaction is intuitive, pleasant and seamless.
💻 A product developer looks at CX from a broader perspective. It focuses on the entire product life cycle – from the very idea to deployment.
🤝✨ At the DECODING CX meetup, two perspectives on customer experience will meet: business and user.
1️⃣ Behind the scenes of CX in pre-sales activities
Together with Cassovia Code COO Martin Tarhanič, we will see what the potential customer's journey looks like in the software house from the first contact to the launch of the project . What challenges do development companies face when acquiring new clients?
2️⃣ How to increase the business value of a product by investing in design and user experience?
Daniel Čisárik, Lead UX/UI designer at GlobalLogic Slovakia and an active member of the Košice UX community, will tell us how the strategic mapping of the customer journey (customer map) takes place. What is more important - client needs or business requirements? How can CX increase brand loyalty and ensure long-term growth for your business?
〰️〰️〰️
The event is free, but places are limited. Reserve yours as soon as possible at the ⬇️ link ⬇️
https://forms.gle/VSZZtaUSp31Eo5Uh7
💻 A product developer looks at CX from a broader perspective. It focuses on the entire product life cycle – from the very idea to deployment.
🤝✨ At the DECODING CX meetup, two perspectives on customer experience will meet: business and user.
1️⃣ Behind the scenes of CX in pre-sales activities
Together with Cassovia Code COO Martin Tarhanič, we will see what the potential customer's journey looks like in the software house from the first contact to the launch of the project . What challenges do development companies face when acquiring new clients?
2️⃣ How to increase the business value of a product by investing in design and user experience?
Daniel Čisárik, Lead UX/UI designer at GlobalLogic Slovakia and an active member of the Košice UX community, will tell us how the strategic mapping of the customer journey (customer map) takes place. What is more important - client needs or business requirements? How can CX increase brand loyalty and ensure long-term growth for your business?
〰️〰️〰️
The event is free, but places are limited. Reserve yours as soon as possible at the ⬇️ link ⬇️
https://forms.gle/VSZZtaUSp31Eo5Uh7