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Service Design für Führungskräfte
Service design for managers
Event by: weXelerate
Location: weXelerate, Praterstraße 1, Wien - Leopoldstadt
Tickets: 990 EUR · Get tickets
About event
How can we understand: better understand and develop services inside? Learn in the workshop Practical methods for inspiring, innovative managers looking for practical methods to further develop their services in a targeted manner organizations Service quality, customer experience or internal process optimization , who are looking for specific impulses for improvement
content
1. What is Service Design?
Simon Herzog is the founder and head of Anglemap , a service design agency in Vienna and Copenhagen. Since 2017 he has been working with companies such as Novo Nordisk, Tencent, Maersk, Google X, European Forum Alpbach, as well as organizations such as the Red Cross and the governments of Singapore and the UAE. His focus is on understanding problems and challenges - from the perspective of the people who experience them, and in their specific context.
to fight inconsistent processes or unclear customer expectations?
Then this workshop is just the thing for you. It shows you how to use service design concrete challenges in your organization from the perspective of the customer: and make better decisions, save time, save time and resources and integrate your team sensibly. to:
content
1. What is Service Design?
- Basic idea: Problems from the perspective of the interior: solve the company and align the company afterwards.
- Why Service Design helps to make better decisions and save money and time
- Examples from practice
2. Tools that work - Customer Journeys: How customers: Experience their service inside
- Service Blueprints: A simple tool to make processes visible
- Prototyping: Before you implement them
3. Service design in practice - How to integrate service design into your daily work
- Promote: Bring teams to a table
- How to gradually implement improvements around
4. Exercises that are directly applicable - analyze a typical customer experience and find vulnerabilities
- Develop and test solutions with the team.
Learning objectives can understand: You see your services from their perspective and recognize what is really important. To analyze and develop practical solutions, save the time and effort. simply use the tools: You get tools that you can use directly in everyday work. teams: To create services.
Simon Herzog is the founder and head of Anglemap , a service design agency in Vienna and Copenhagen. Since 2017 he has been working with companies such as Novo Nordisk, Tencent, Maersk, Google X, European Forum Alpbach, as well as organizations such as the Red Cross and the governments of Singapore and the UAE. His focus is on understanding problems and challenges - from the perspective of the people who experience them, and in their specific context.