Tvorba zákazníckeho zážitku: praktický workshop navrhovania služieb

Do you want to learn how to expand the customer trip mapping and get a comprehensive view of the functioning of services? Come to a practical workshop with Kika Petrovičová, an experienced team & Project Leaderka, where we will go through all the steps that your customer goes through the Service BluePrint method and what is happening 'behind the scenes'. Step by step we will map both physical and digital processes, and in real examples we will show you how to use BluePrint in practice.

What awaits you? Exercises: Together we create a simple BluePrint, but if you have a specific business or project, Kika likes to help you create a blueprint directly for your situation. Services, Designops, and UX team management.