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UX Forum: Od feedbacku k insightom – ako pracovať s hlasom zákazníka
UX Forum: From feedback to insights - how to work with the voice of the customer
Event by: UX Forum
Location: Sygic, Mlynské nivy 16, Bratislava - Staré Mesto
Tickets: Get tickets
Talks & discussions
About event
💬 Are you collecting customer feedback... but is there more and more of it? Reading, sorting, going through comments manually — and feeling like you're still missing something?
Join Adam and Ondrej from Slid as they show how they completely changed their approach to feedback — from manually reading and categorizing each response to using AI to automatically extract the most important insights.
What you'll learn:�
🔄 How AI can do analyze thousands of customer responses and find patterns you might have missed�
📊 Real-world examples: automatic NPS summaries, insight reports and feature request tracking�
💡 How automation freed them up for work that really brings value - customer conversations, strategic analysis and influencing product decisions�
🎯 Where to start depending on how you currently work with feedback - whether you're collecting feedback but not reviewing it, or you have a system that's getting harder and harder to manage�